征稿期刊

Journal of Service Theory and Practice

期刊级别

SSCI (JCR 2023)

IF 3.9

Q2 (BUSINESS 100/302)

Q2 (MANAGEMENT 125/401)

征稿主题

Moving Towards Sustainable Services in the Age of Digital Transformation

细分领域

How to design and deliver services leveraging digitalisation to minimize negative contribution toclimate crisis?

What are key opportunities and challenges to design for sustainability in services using digital tools?

How to manage customer perceptions and expectations regarding sustainability in their service offerings?

What is the role of sustainable service leadership and culture in producing sustainable consumer services?

How to measure and monitor service quality for sustainable services?

What are ways, tools and/or metrics to assessing service sustainability to achieve ESG and UN Sustainable goals?

How can service providers leverage digitalisation for nurturing frontline sustainability practices?

What is the role of digital sustainability in managing knowledge sharing for service innovation for sustainable service offerings?

How can (re)imagined models such as Service-Profit Chain be incorporated into the integration of sustainability and digitalisation in services perspective?

What type of internal and external marketing communications strategies service firms need to create for building service branding focussed on firms environmental and social sustainability efforts?

How is the interrelationship among actors in the service process (organizations, customers, and workers) impacted by technological advancements that meet sustainability efforts?

How can servicescapes be (re)designed to facilitate digitisation and sustainability efforts?

Reimagining and redefining service experiences in case of sustainable services. How can service providers help design for dignity and fairness in service processes for consumers and frontline employees?

How can AI and machine learning be leveraged to enhance sustainability in service offerings?

What are the ethical considerations of using AI in sustainable services?

What role does consumer behavior play in driving demand for technology that enables sustainable consumption?

How can technologies within the service ecosystem be leveraged to enable sustainable consumption?

How can blockchain technology be used to improve transparency and traceability in sustainable service supply chains?

What are the potential benefits and challenges of implementing blockchain in service sustainability?

How service providers sustainability practices using digital tools ensure service inclusion?

How to co-design sustainable services for disadvantage consumer groups supporting their well-being?

重要时间

Submission Deadline: 10 June 2025

原文：https://www.emeraldgrouppublishing.com/calls-for-papers/moving-towards-sustainable-services-age-digital-transformation