征稿期刊

Journal of Service Theory and Practice

期刊级别

SSCI (JCR 2023)

IF 3.9

Q2 (BUSINESS 100/302)

Q2 (MANAGEMENT 125/401)

征稿主题

Advancing the Understanding of Service Theory and Practice: Meta-Analysis and Systematic Review

细分领域

Service Ecosystems: Meta-analytic and systematic review studies could synthesize existing findings to identify patterns, gaps, and best practices within service ecosystems, offering evidence-based insights into how diverse actors collaborate to drive transformative impacts across sectors

Service Innovation: Meta-analyses and systematic reviews could help identify effective service innovation strategies by analyzing studies across various industries and contexts, such as healthcare, tourism, and hospitality

Employee Behavior and Performance: Meta-analytic and systematic review studies could explore the impact of employee behavior and performance on service quality and customer satisfaction, focusing on aspects such as employee engagement, empowerment, and training 

Service Marketing and Branding: Meta-analytic and systematic review studies could evaluate the effectiveness of service marketing and branding strategies, including service branding, pricing, and promotion, by synthesizing findings across multiple studies

Service Delivery and Operations: Meta-analytic and systematic review studies could focus on identifying best practices for service delivery and operations, examining the impact of service design, technology, and process improvements

Technological Innovations and Service Value: Meta-analyses and systematic reviews could explore how technological innovations shape the value co-creation process for services. In particular, AI-driven technologies including robotic service delivery are particularly relevant

重要时间

Submission Deadline: 31 July 2025

原文：https://www.emeraldgrouppublishing.com/calls-for-papers/advancing-understanding-service-theory-and-practice-meta-analysis-and-systematic