Crisis-driven Digital Transformation in the Public Sector
细分领域
User/Citizen Perceptions and Experiences
Patterns of technology use during crises, including how citizens combine different digital public services for crisis response.
Citizens’ perceptions of crisis and non-crisis when using crisis management and e-government services.
Challenges in crisis service delivery, such as accessibility, communication failures, exclusion from emergency systems, and wrongful accusations (e.g., fraud detection errors).
Technology Design and Development
Design principles, resources, and capabilities for developing crisis management and digital government services.
Comparisons of digital government design and development practices in routine vs. crisis contexts (e.g., siren systems, cybersecurity, adaptation of public services).
Challenges in adapting e-government technologies for crisis scenarios, including but not limited to cybersecurity risks, system robustness, and operational reliability.
Governance Logics and Practices
Decision-making and accountability structures in crisis management and digital government during crises.
Cross-border, inter-agency, and cross-sector coordination (e.g., public-private) in delivering crisis-related digital services, addressing challenges such as legal discrepancies and resource allocation.
Shifts in professional roles and institutional responsibilities as e-government adapts to crisis-driven demands.
Scalability and institutional capacity of digital government and crisis management services, considering political, legal, and operational challenges.
