Service Management and the Imperative of Sustainability
细分领域
How can service management practices be reimagined to address environmental degradation and/or social inequalities?
What role do power dynamics and governance play in service management and its sustainability outcomes?
How can service organizations ensure that sustainability initiatives are inclusive for underrepresented stakeholders or underserved communities?
How do different actors perceive and emotionally respond to sustainability initiatives?
What value cocreation practices contribute to positive sustainability outcomes or fostering long-term engagement with sustainability goals?
How does stakeholder reflexivity influence the adoption, rejection or continuation of (un)sustainability value cocreation practices?
What role do non-human agents play in (un)sustainable service management?
How can non-human agents contribute to a more sustainable service delivery?
What are the risks and limitations of deploying technology, such as generative AI or platforms, in sustainability-related challenges in service organizations and service ecosystems, and how can they be mitigated?
How can service managers leverage data-driven insights to align operational efficiency with sustainability goals?
How can service ecosystems be steered to become more sustainable, for example, by incorporating circular economy principles?
What roles do institutionalized social structures and recurrent value cocreation practices play in enabling or constraining sustainability transformations in service systems?
What mechanisms facilitate the dismantling of unsustainable service practices and the emergence of new, sustainable norms?
How can prospective sensemaking support actors in aligning visions and strategies for sustainable ecosystem transitions?
